Phone Number to My Phone
A business number can ring on the phone you already use — the sign-up flow asks for the number the service connects to. Here is how that connection works.
How a business number rings on your phone
The published number and the answering phone are two separate things. A 1300 number, an 1800 number or a Phoneword lives with the carrier; the phone it rings on is whatever you nominate during sign-up. The sign-up flow asks for the number the service will connect to — put your own phone there, and calls to the published number ring on it.
That works for a landline or a mobile. Nothing is installed and no second handset is needed; the connection is a setting on the service, not hardware on your desk.
- What you publish: the business number — fixed, branded, on every channel.
- What rings: your phone, as nominated at sign-up.
- Caller cost: 1300 is shared cost; 1800 costs Australian callers nothing in the stated Australian context.
- Plans: published 1300 and 1800 plans start at $10 per month; Phonewords from $40 per month.
Why the separation is useful
Because the number is not bolted to the phone, you can change the answering phone without touching anything the customer sees. Upgrade your handset, work from another site, or hand calls to a different staff member's phone — the number on the sign, the van and the website stays correct.
It also separates the business identity from a personal one: customers dial the published number, and your own number stays out of listings and advertisements.
What to confirm before relying on it
The published pages establish the connection at sign-up. What they do not establish is the process for changing that connection after sign-up — so if you expect to switch answering phones regularly, ask the team on 1300 327 934 how that works before you build a workflow around it. The terms and conditions govern the service, and the pricing page holds the current plan tables.
Connection questions
Can my business number ring my mobile?
Yes — nominate the mobile as the number the service connects to during sign-up.
Can it ring a landline instead?
Yes, the same way. The connection number is whatever phone you nominate at sign-up.
Can I change the answering phone later?
The published pages describe the connection at sign-up; changing it afterwards is not covered there. Confirm with the team before planning around it.
Do I need special equipment?
No. The product is the number; the phone that answers is the one you already use.
Does the caller see my phone number?
They dial the published business number. What your phone shows when receiving the call is not established on the published pages — ask the team if caller display matters to you.
Connect a number to your phone
Ring your phone, publish your number
Search available 1300, 1800 and Phoneword numbers, or contact the team about connecting one.