Phone Number Starting With 1800

A number starting with 1800 is an Australian toll-free business number: in the stated Australian 1800-number context, customers can call it free and the business pays the call charges. Published 1800 plans start at $10 per month, ex GST.

Key facts about 1800 numbers:

Caller cost: an 1800 number is free for customers to call in the stated Australian 1800-number context.
Business cost: the business pays the call charges on the plan it chooses.
Published plans: $10, $15, $39, $79 and $99 per month, with standard plans month-to-month and no lock-in.
Phonewords: an 1800 number can also spell a word on a telephone keypad; Phoneword pricing starts from $40 per month.

Why businesses choose an 1800 prefix

The toll-free quality is the point of the prefix: callers who recognise 1800 know the call will not cost them money in the stated Australian context. That makes an 1800 number a candidate for service and support lines where you want customers to be able to ring without weighing the cost. What it does for your enquiry volume depends on your business — a number on its own does not guarantee more calls.

1800 compared with 1300

Both are inbound business numbers; the difference is caller cost. An 1800 number is free for callers, while a 1300 number is presented as a shared-cost business number. If sharing the call cost with callers is acceptable, 1300 plans start at $10 per month; if the caller should pay nothing, compare the 1800 number options.

Plans and what they include

Published 1800 plans are $10, $15, $39, $79 and $99 per month. The $39 tier comes in three variants — Cap39, Fixed Cap39 and Mobile Cap39 — with different included minutes: Cap39 includes 250 fixed line minutes and 100 mobile minutes per month. With Cap plans the monthly fee is the only charge until the included value is used, then per-minute rates apply. Current call-rate tables are on the pricing page.

Spelling a word on an 1800 number

A Phoneword can use an 1800 number to spell a word on a telephone keypad, so the toll-free prefix and the word can sit on the same number. Use Find a Number to search available 1300/1800 Phonewords; availability and price for a specific word are not promised until confirmed. For cost detail on the 1800 range, see 1800 telephone number costs, and 1800 number availability covers checking a number before you commit.

Phone number starting with 1800: questions

Is a number starting with 1800 free to call?

In the stated Australian 1800-number context, yes — customers call an 1800 number free, and the business pays the call charges.

How much does an 1800 number cost the business?

Published 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST. Call rates and full inclusions are listed on the pricing page.

What is the difference between 1800 and 1300?

Caller cost. An 1800 number is free for customers to call in the stated Australian context; a 1300 number is a shared-cost business number.

Can an 1800 number spell a word?

Yes. A Phoneword can use a 13, 1300 or 1800 number to spell a word on a telephone keypad. Phoneword pricing starts from $40 per month — search Find a Number to check available words.