Phone 1800: What Happens When You Call

An 1800 number is an Australian toll-free business number: when someone phones it, they pay nothing in the stated Australian 1800-number context, and the business pays the call charges under its plan. That single arrangement — the caller's cost removed at dial time — is what separates 1800 from a 1300 number. This page covers both sides of the call: what the caller experiences and what the business pays.

The caller's side of the call

A caller dials the published 1800 number the same way they would dial any Australian number. The difference is the charge: there is none for the caller in the stated Australian context. That is why the range is commonly used for support, service and booking lines — anywhere a charge at dial time would work against the caller picking up. The caller does not need an account or a code; the number itself carries the arrangement.

The business's side of the call

The business pays the call charges on its plan. Published 1800 plans are $10, $15, $39, $79 and $99 per month, with call rates per minute billed per second and all pricing ex GST. With Cap plans, the monthly fee is the only charge until the included value is used, then per-minute rates apply. The exact rates for each plan are on the pricing page — they belong there rather than in estimates here.

How 1800 differs from 1300

Both are Australian business inbound ranges, and both are billed to the business under a plan. The published difference is the caller's contribution: on 1300, callers pay a local call rate and the business pays the per-minute rate; on 1800, callers pay nothing in the stated Australian context. If you are weighing the two, the difference between 1300 and 1800 numbers page sets out the scenarios side by side.

Getting an 1800 number for your business

You choose the plan, and if you want the number to spell a word, a Phoneword can ride on an 1800 base — from $40 per month, with availability and desirability affecting the price. Find a Number searches available 1300/1800 Phonewords; it does not promise a particular word's availability or price, which are confirmed before connecting. The 1800 numbers page covers the range in full, and standard plans are month-to-month with no lock-in.

Questions about phoning an 1800 number

Does it cost anything to phone an 1800 number?

Not for the caller in the stated Australian 1800-number context. The business pays the call charges under its plan. The published pages do not qualify how calls placed from outside Australia are handled or charged.

Who pays for the call on an 1800 number?

The business. Published plans run from $10 per month, with call rates per minute billed per second and all pricing ex GST. The rate tables are on the pricing page.

Is an 1800 call free from a mobile?

The published pages state the caller-free arrangement in the Australian 1800-number context without qualifying the caller's device, and they do not establish mobile-specific charging. Confirm any device-specific question with the team via the contact page.

Can an 1800 number spell a word?

Yes — a Phoneword can use an 1800 number to spell a word on the keypad, from $40 per month. Search available words on Find a Number.

Am I locked into a contract?

Standard 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry a 12-month rolling contract and a $50 setup, subject to number selection and availability.