A Number in Business
What a phone number does in a business — one published contact point, a set caller cost, and a plan from $10 per month. Here is how the number types differ.
What a number does in a business
A business phone number is the one contact detail customers use when they want to talk. Everything else about it follows from that role: it needs to be easy to publish, consistent across channels, and predictable in what the call costs each side. The number types offered here fill that role in slightly different ways.
- 1300 numbers are shared cost: the caller pays a local call rate and the business pays the per-minute remainder. Published plans start at $10 per month.
- 1800 numbers are free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. Plans also start at $10 per month.
- Phonewords spell a word on the telephone keypad — a 13, 1300 or 1800 number underneath — and are priced from $40 per month based on the word's desirability and availability.
The 1300 numbers overview is the category starting point if you are comparing them.
Why one number, not several
One published number keeps every channel telling the same story — the website, the vehicle, the invoice and the social profile all carry the same digits. Because an inbound number is answered on the phone you connect it to, the number survives phone upgrades, new premises and staff changes without reprinting anything.
For a growing business, the number also separates the customer-facing contact point from whoever happens to answer. Customers dial the number; the business decides which phone that is. If you want to route callers by keypress or by the postcode they dial in from, the published add-ons — an IVR Keypress Menu ($35 per month) and a Postcode Prompter ($250 per month) — exist for exactly those jobs; see the pricing page for what each does.
Choosing and checking availability
Availability decides what you can actually have. Find a Number searches available 1300/1800 Phonewords; a specific word is not guaranteed until confirmed through sign-up. Compare the plan fee and the call-rate table together on the pricing page, and read the terms and conditions before purchasing.
Business number questions
Does every business need a special number?
No — but a published inbound number gives customers one stable contact point and separates the business contact from a personal handset. Whether that is worth a plan fee depends on how customers reach you.
What is the cheapest option?
Published 1300 and 1800 plans start at $10 per month. Call rates are separate and depend on the plan, so compare both tables rather than the fee alone.
Can the number spell my business name?
If the word is available, a Phoneword can spell it on the keypad. Pricing starts from $40 per month and varies with desirability and availability — search first.
Can calls be routed to different departments?
The published add-on for keypress routing is the IVR Keypress Menu ($35 per month). What is not published is any broader routing guarantee — check the pricing page or ask the team.
What happens when the business grows?
The published number stays the same while the answering arrangements change. Specific after-sign-up changes are confirmed with the team.
Business number basics
Put one number to work
Search available 1300, 1800 and Phoneword numbers, or contact the team for help choosing.