New Phone Number
Getting a new phone number for your business? See how choosing a 1300, 1800 or Phoneword works, what sign-up asks for and what plans start at.
A new phone number for a business is a three-step process: choose the type of number, check availability, and connect it to the phone you answer. The types published here are 1300 numbers, 1800 numbers and Phonewords — shared cost, free for callers, or a word on the keypad respectively.
Why businesses get a new number
Four situations come up repeatedly: launching a business and publishing contact details for the first time; rebranding, where the old number no longer matches the name; separating business calls from a personal handset; and adding a dedicated line for a campaign or a second location. All four are the same purchase decision underneath — one new published number, answered on a phone you already use.
Choosing the type
- 1300 number: caller and business share the call cost. Plans start at $10 per month, month-to-month with no lock-in.
- 1800 number: callers dial free in the stated Australian 1800-number context; the business pays the call charges. Plans also start at $10 per month.
- Phoneword: a 13, 1300 or 1800 number that spells a word — often the business name. Pricing starts from $40 per month, with desirability and availability affecting the price.
The caller-cost difference is the main decision; the 1300 vs 1800 comparison sets out the trade-offs. Plan fees and call rates belong to the pricing page rather than an estimate.
The process
First, availability: Find a Number searches available 1300/1800 Phonewords. A search result is not a reservation — the exact number and price are confirmed before you connect, and for plain numeric options the team can confirm what is on hand.
Second, the plan: pick from the published tiers based on your expected call volume and read the included minutes and per-minute rates on the pricing page.
Third, connection: sign-up asks for the number the service will connect to, so have the answering phone ready. No activation timeframe is published on this site, so none can be quoted here — confirm timing with the team on 1300 327 934 if it matters.
Replacing an old number
If the new number replaces an existing one, the practical work is publication: put the new number on the website, email signatures, listings, vehicles and signage, and expect a transition period where both numbers circulate. Questions about moving an existing number across are not answered by published information on this site — ask the team directly about that before committing either way.
New phone number: questions
Can I keep my existing number instead?
Moving an existing number is not covered by published information on this site, so nothing can be promised here. Ask the team on 1300 327 934 about your specific situation.
How long does a new number take to activate?
No activation timeframe is published on this site, so none can be quoted here.
What does a new number cost?
Published 1300 and 1800 plans start at $10 per month, ex GST; Phonewords start from $40 per month. Call rates depend on the plan and are on the pricing page.
Can I choose the number?
Yes, subject to availability — search Find a Number for available Phonewords. Availability is confirmed before you connect.
What happens to my old number?
That depends on your existing arrangement, which this site does not publish. The practical step many businesses take is running the old and new numbers in parallel through a transition period.
New numbers
Get your new business number
Search available Phonewords or contact the team about new 1300 and 1800 number options.