How to Get a Business Number Online

The published flow for getting a business number online has three parts: search the available numbers, compare the plans and sign up through the site. Plans start at $10 per month ex GST, and the sign-up flow asks for the number the service will connect to — the phone your business answers. If you would rather talk it through first, the team is reachable on 1300 327 934.

The steps in order, with what each one does and does not cover:

Step 1: choose the number type

Decide between a 1300 number (shared cost — callers pay a local call rate), an 1800 number (free for callers in the stated Australian context, business pays call charges) or a Phoneword (a 13, 1300 or 1800 number that spells a word, from $40 per month). The choice is about caller cost and whether the number itself should carry the brand.

Step 2: search availability

Use Find a Number to search available 1300/1800 Phonewords. A search result is not a reservation — availability and price for a specific word are confirmed before you connect, so do not print the number on anything until that confirmation happens.

Step 3: compare plans

The pricing page lists the published 1300 and 1800 plans — $10, $15, $39, $79 and $99 per month, ex GST — with call rates and included minutes or call credit for each. Standard plans are month-to-month with no lock-in; Phonewords carry different terms that the same page sets out.

Step 4: sign up

The sign-up flow asks for the number the service will connect to. Have that phone ready, along with your plan choice and, if you want a word rather than a plain number, a shortlist in case your first preference is not available. Add-ons — Call Tracking Numbers, IVR Keypress Menu and Postcode Prompter — can be added during sign-up or changed later from the online console, per the pricing page.

What the online flow does not tell you

No activation timeframe is published on this site, so none can be quoted here. If the number needs to be live by a launch date, confirm timing with the team rather than assuming it. The same applies to porting an existing number — this page does not establish porting details.

How to get a business number online: questions

Can the whole process be completed online?

Searching available Phonewords, comparing plans and signing up are published online flows. The team is also reachable on 1300 327 934 if you want confirmation before committing.

What do I need before starting?

The phone the service will connect to, a plan choice and, for a Phoneword, a shortlist of words you have checked for availability on Find a Number.

How much does it cost?

Published 1300 and 1800 plans start at $10 per month, ex GST; Phonewords start from $40 per month with availability and desirability affecting the price. Current tables are on the pricing page.

How long until the number works?

No activation timeframe is published on this site, so none can be quoted here. Confirm timing with the team when you sign up.

Is there a longer version of this guide?

The Best Way To Get A Business Phone Number pillar owns this topic. See also How to Get a Business Number Guide for the checklist and How to Get a Business Number Cost for the published figures.