Get A New Number
How to get a new business number: choose an available 1300, 1800 or Phoneword, pick a published plan and connect it to the number your business answers.
How to get a new number here
Getting a new business number through 1300 Easy Dial follows three steps: choose an available number, choose a published plan and connect the service to the number your business answers. The number types are a 1300 number, an 1800 number or a Phoneword, and the steps below apply to each.
- Step 1 — choose the number: search available 1300 and 1800 Phonewords with Find a Number, or select a standard 1300 or 1800 number. Availability is not promised for any specific word.
- Step 2 — choose the plan: published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, month-to-month with no lock-in. Phonewords run on a 12-month rolling contract with a $50 setup, subject to number selection and availability.
- Step 3 — connect the service: the signup flow asks for the number the service will connect to, which is the answer point for your calls.
Choosing between the number types
The choice comes down to caller cost and memorability. A 1300 number is a shared-cost business number: callers pay a local call rate and the business pays the per-minute rate. An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. A Phoneword spells a word on the telephone keypad and can sit on a 13, 1300 or 1800 number; its licence starts from $40 per month, with availability and desirability affecting the price.
If you are replacing an existing contact point, the plan matters as much as the number. The pricing page lists the current plan fees, included minutes and call rates so you can match the plan to your expected call volume. All pricing is ex GST.
What getting a new number does not cover
This page describes choosing and connecting a new number. It does not establish an activation timeframe, and it does not cover porting an existing number from another provider — those details need to be confirmed with the team on the contact page before you commit. It is also worth reading the terms and conditions for the contractual detail before sign-up.
If you are still deciding whether a dedicated inbound number suits your business, a business phone number covers what one number changes in practice, and number for the phone explains how the answer point works.
Get a new number: questions
How long does it take to get a new number?
No activation timeframe is promised on this page. The process is to choose an available number, select a plan and complete sign-up; the team can confirm current timing if you ask before ordering.
Can I get the exact number I want?
You can search available 1300 and 1800 Phonewords with Find a Number. Availability is not promised for a specific word, and the exact number and price are confirmed before you connect.
What does a new number cost?
Standard 1300 and 1800 plans start at $10 per month and are month-to-month with no lock-in. Phoneword licences start from $40 per month plus a $50 setup, on a 12-month rolling contract. All pricing is ex GST.
What do I need to connect the service?
The signup flow asks for the number the service will connect to — the answer point your calls go to. Routing or device setup beyond that is not described on this page.
Get a new number
Start with the search
Check available 1300 and 1800 Phonewords, or compare published plans before you choose.