Create Phone Number FAQ
Answers on creating a business phone number: available formats, published costs, how number search works, and what the record does not cover.
Creating a business phone number here means choosing one of three national inbound formats — 1300, 1800 or a Phoneword — searching what is available, and connecting the number to a published plan. The answers below come from the published record: plan prices, the search tool and the sign-up flow. Where the record is silent, the answer says so plainly rather than filling the gap.
What you can create
- A 1300 number: a shared-cost business number; callers on fixed lines pay a local call rate in the Australian 1300-number context.
- An 1800 number: free for callers to dial in the Australian 1800-number context; the business pays the call charges.
- A Phoneword: a 13, 1300 or 1800 number that spells a word on the keypad.
The process detail sits on the create a phone number overview; this page answers the questions people ask once they have read it.
What it costs
Published 1300 and 1800 plans sit at $10, $15, $39, $79 and $99 per month, each with its own call-rate table. Phoneword pricing starts from $40 per month, with availability and desirability affecting the price of a specific word. All pricing is ex GST. The current tables are on the pricing page, and the cost structure is unpacked on the cost of creating a phone number.
How availability works
Find a Number searches available 1300/1800 Phonewords. A result shows what is listed at the time of the search — it does not promise that a particular word will still be listed later, or that it will carry a particular price. For word numbers, the exact number and price are confirmed before connection.
Where the record is silent
- No activation timeframe is published on this record — the source pages do not state one, so this page does not invent one.
- No free business number is a published offering; the starting point on standard plans is $10 per month.
- No geographic area-code numbers are offered — the formats are national inbound 1300, 1800 and Phonewords.
- Porting arrangements for an existing number are not covered on this record; ask the team via the contact page rather than assuming an outcome.
Related reading: create phone number options, create phone number cost, or the general FAQ page.
Create-a-number questions
What number formats can I create?
Three national inbound formats: a 1300 shared-cost number, an 1800 free-to-caller number in the Australian 1800-number context, and Phonewords built on 13, 1300 or 1800 bases. Geographic area-code numbers are not part of the offering.
How much does it cost to create a number?
Published 1300 and 1800 plans start at $10 per month and run to $99, and Phonewords start from $40 per month with the word's desirability and availability affecting the price. All pricing is ex GST; full tables are on the pricing page.
Can I get a free business number?
Not as a published offering. The least expensive standard entry point is a $10 per month plan. Nothing on this record establishes a free number service.
How long does activation take?
This record does not publish an activation timeframe, so this page cannot state one. If timing is critical, confirm it with the team on 1300 327 934 before you commit.
Can I search for the word I want before signing up?
Yes — Find a Number searches available 1300/1800 Phonewords without requiring an account. A listing is a snapshot, and availability and price are confirmed before connection.
Questions, answered from the record
Get your create-a-number questions settled
Read the process overview, or search the number you want and check the published plans.