Choose a New Phone Number
Choosing a new business number comes down to type, availability and plan. Work through the three decisions here, then search what is actually available.
Three decisions when choosing a new number
Businesses usually land here when rebranding, launching, or outgrowing a personal contact number. Whatever the reason, choosing a new phone number comes down to three decisions, in this order:
- The type. A 1300 number is shared cost — callers pay a local call rate. An 1800 number is free for Australian callers to dial in the stated Australian context, with the business paying call charges. A Phoneword spells a word on the keypad and can sit on a 13, 1300 or 1800 base.
- The specific number. Availability decides. Find a Number searches available 1300/1800 Phonewords; nothing is reserved until it is confirmed through sign-up.
- The plan. Published 1300 and 1800 plans start at $10 per month; Phonewords start from $40 per month, priced on desirability and availability. Compare the plan fee and call-rate tables on the pricing page together.
How to judge the candidates
Say each option out loud — the way a customer would hear it in an ad. Check how it looks on a sign or vehicle, and whether it collides with a competitor's number or branding. For words, the practical limits are the keypad itself: up to 4 letters on a 13 base and up to 6 on 1300 or 1800.
Keep the caller's cost in the comparison. An 1800 number removes the caller's charge in the Australian context; a 1300 number shares it. Neither is better in the abstract — it depends on the calls you want to encourage.
Making the switch
Once the number and plan are chosen, sign-up asks for the number the service will connect to — the phone that will answer your calls. Nothing about the new number requires new hardware.
If the new number replaces an old published one, update the places the old number appears — website, signatures, listings, signage — and expect a transition period where both circulate. This page does not establish a process for porting an old number; confirm any transfer question with the team on 1300 327 934. The current terms and conditions govern the service.
Choosing questions
1300 or 1800 — which should I choose?
Decide by caller cost: 1800 if you want callers to pay nothing in the Australian context, 1300 to share the cost with them. Both published plan tables start at $10 per month.
Should the number spell a word?
If the number does marketing work for you — on vehicles, in ads, by word of mouth — a Phoneword is worth the higher starting price. Otherwise a standard number is fine.
Can I reserve a number before I am ready to sign up?
The published pages do not establish reservations. A search result is not a hold; availability is confirmed through sign-up.
What do I need for sign-up?
Your chosen number or shortlist, the plan, and the phone number the service will connect to.
What happens to my old number?
Retiring it is a separate matter from choosing the new one, and porting arrangements are not established by the published pages here — ask the team before cancelling anything.
Choose your number
Find what is actually available
Search available 1300, 1800 and Phoneword numbers, or contact the team for help shortlisting.