Call an Australian Business Number

Calling an Australian 1300 or 1800 number

If you are asking how callers reach an Australian business number, the short answer is that they dial it directly. A customer who sees 1300 327 934 or an 1800 equivalent on your website, signage or advertisement dials that number from their phone, and the call is answered on the answering phone the business connected the service to.

What changes between number types is who pays for the call, not how it is dialled:

1300 numbers are shared-cost: the caller pays a local call rate and the business pays the per-minute remainder.
1800 numbers are free for customers to call in the stated Australian 1800-number context; the business pays the call charges.
Phonewords are dialled the same way — the word on the keypad maps to a 13, 1300 or 1800 number underneath.

What the caller experiences

For the caller, dialling a 1300 or 1800 number is like dialling any other Australian number: they enter the published number and wait for the business to answer. There is no extra step, account or app. That predictability is one reason businesses publish an inbound number rather than a personal handset number — the contact point stays the same even when the answering phone changes.

From the business side, the number is not tied to a physical line. During sign-up, the flow asks for the number the service will connect to, and that is where calls ring.

What this page does not cover

General dialling instructions for every kind of Australian number — area-code breakdowns, formats for calling from other countries, or how specific carriers route calls — are not established by the published information here. If your question is specifically about dialling an Australian 1300 number from overseas, see calling a 1300 number from overseas, which addresses that scenario separately; otherwise confirm arrangements with your own carrier.

Choosing a number customers can call

If you are choosing a number for customers to call rather than trying to reach one, the decision is between the cost structures above. A 1300 number spreads the cost between caller and business; an 1800 number removes the caller's cost in the Australian context, which suits support and service lines. Published plans start at $10 per month for both — the pricing page holds the current plan fees and call-rate tables.

Availability of a specific number is not guaranteed. Find a Number searches available 1300/1800 Phonewords, and the team on 1300 327 934 can help you narrow options. The 1300 numbers overview is the starting point for the category.

Calling questions

Is it free to call an 1800 number?

In the stated Australian 1800-number context, callers pay nothing and the business pays the call charges. Qualifications for calls made from outside that context are not established by the published information here.

Does calling a 1300 number cost the caller?

Yes, a local call rate — it is a shared-cost number. The business pays the per-minute remainder on top of its plan.

How do I call a Phoneword?

Each letter maps to a number on the telephone keypad, so the word spells out to a normal 13, 1300 or 1800 number. Dial it exactly as a numeric dialler would.

Can I call these numbers from overseas?

Overseas dialling arrangements are not established by the published information on this page. The separate route on calling a 1300 number from overseas covers what is and is not supported there.

Where does the call actually ring?

On the answering phone the business nominated during sign-up. The published number stays fixed even if that phone changes.