Buying a New Phone Number — New, Not Replacement

"Buying a new phone number" has a specific shape here: a fresh inbound number — a 1300, 1800 or Phoneword — chosen from the available listing and put on a published plan. The word "new" matters: this is an addition, not a replacement, and the honest boundary between the two is where this page spends its words.

What a new-number purchase includes

The number: chosen from the available listing by word or last six digits, confirmed at sign-up — availability is a live market, and a specific number is not guaranteed until the confirmation.
The plan: published 1300 and 1800 plans from $10 per month, each with its own fixed-line and mobile call-rate table on the pricing page; a word adds a component from $40 per month, priced on availability and desirability.
The connection: the flow asks for the answering point — the number the service will connect to.
The terms: the terms and conditions govern what the purchase commits, read before the money moves.

What "new" explicitly means

The purchase adds a contact point; it does not touch whatever numbers the business already has. The published pages describe no cancellation of old services, no migration of existing numbers and no replacement process — the new number is bought on its own published terms, and what happens to old numbers is a separate question for the providers that hold them.

The new-number purchase, compressed

The whole purchase in one sentence for the checklist: choose an available number from the listing, put it on a published plan from $10 per month, nominate the answering point at sign-up, and read the terms before paying — an addition, not a replacement, with nothing else attached. Buyers who can recite that sentence before signing up already understand what they are buying; the search and the tables fill in the specifics.

Why businesses buy new rather than replace

Because the old number is usually still printed somewhere — a van, a directory, a customer's phone. A new number can be published for a new job while the old one lives out its printed life, with no deadline pressure and no migration risk. The published model supports that: numbers are per-number purchases, and coexistence costs nothing beyond each plan.

What the purchase does not promise

No timing — no activation timeframe is published, so go-live is a question for the team on 1300 327 934 (standard business hours, AEST). No outcomes — the new number is bought for findability, not with calls attached. And no keep-it-forever claims — what you hold over time is governed by the terms, not by this page.

Related reading: buying Australian phone numbers for the general path, or the buy a phone number pillar.

New-number questions

Do I need to cancel my old number first?

The published flow adds a number; it says nothing about cancelling existing services, and this page will not guess. Whatever you hold elsewhere is governed by that provider's terms.

Can the new number have a word?

Yes — search the word on Find a Number. If it is available and confirmed at sign-up, it carries the published word component from $40 per month.

Is a new number cheaper than keeping the old one?

That is a comparison this page cannot make — the old number's costs live with its provider. The new number's costs are fully published: plan floor from $10 per month, plus rates and any word component.

How soon can the new number be published?

Once confirmed and connected — and no activation timeframe is published, so confirm the timing with the team when you sign up.