Business Phone Calls

On a 1300 number, the cost of an incoming business call is shared. The caller pays a local call rate and the business pays a per-minute rate. On an 1800 number the caller pays nothing in the stated Australian 1800-number context, and the business pays the call charges. Published plans for both start at $10 per month, ex GST.

Key facts about business phone calls

1300: shared cost. Callers pay a local call rate; the business pays the per-minute rate.
1800: caller pays nothing in the stated Australian context; the business pays the call charges.
Published plans: $10, $15, $39, $79 and $99 per month, ex GST, with different call rates and included value.
Call rates are per minute, billed per second. Standard plans are month-to-month with no lock-in.

Who pays on a 1300 number

A 1300 number is a shared-cost business number. The caller pays a local call rate for dialling it, and the business pays the per-minute rate for receiving the call. This structure is common for sales and enquiry lines where a small caller contribution is acceptable. The 1300 numbers page covers the category in full.

Who pays on an 1800 number

An 1800 number is free for the caller in the stated Australian 1800-number context, and the business carries the call charges. Businesses often choose this for support and service lines where the customer should not pay to get help. See 1800 numbers for the category overview.

What the business pays

Call rates and included value depend on the plan. For example, the published Cap39 plan includes 250 Fixed Line minutes plus 100 Mobile minutes each month; once the included value is used, per-minute rates apply, billed per second, and until then the monthly fee is the only charge. Light and Prepaid plans include $5 call credit, and the High Volume plan includes $99 call credit. The full rate table for every plan is on the pricing page, and the cost of a 1300 phone number works through the arithmetic for 1300 specifically.

Handling higher call volumes

Two published add-ons relate to call handling. The IVR Keypress Menu ($35 per month) is an auto-attendant menu that routes callers by keypress. The Postcode Prompter ($250 per month) routes callers by the postcode they dial in from. Call Tracking Numbers ($5 per month) show which ads and campaigns drive your calls. These are the published purposes; no further routing or reporting behaviour is established on this page. For category context, see A Business Number and business phone number options.

Business phone call questions

Who pays for a call to a 1300 number?

Both parties share it. The caller pays a local call rate and the business pays the per-minute rate for receiving the call.

Is an 1800 number free to call?

Yes, in the stated Australian 1800-number context the caller pays nothing, and the business pays the call charges on its plan.

What happens when my included minutes run out?

With Cap plans the monthly fee is the only charge until the included value is used, then per-minute rates apply, billed per second. The rates for each plan are on the pricing page.

How much do business calls cost the business?

It depends on the plan and the caller's device. Published plans start at $10 per month with per-minute rates billed per second. Use the current pricing page tables rather than estimates, and note all pricing is ex GST.