Business Number
What a business number is and which type fits your business, comparing 1300, 1800 and Phoneword options on caller cost, monthly plans and memorability.
A business number gives customers one published number to call, separate from any personal or internal line. For Australian businesses, 1300 Easy Dial supplies three types: 1300 numbers, 1800 numbers and Phonewords. The type you choose mainly decides two things — who pays for the call, and whether the number spells a word.
The three business number types
- 1300 number: a shared-cost business number. Callers pay a local call rate; the business pays the per-minute rate on its plan. Published plans start at $10 per month.
- 1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. Published plans also start at $10 per month.
- Phoneword: a 13, 1300 or 1800 number that spells a word on the telephone keypad. Pricing starts from $40 per month, with availability and desirability affecting the price.
How to choose between them
Start with the caller experience you want. If you want callers to share the call cost, a 1300 number does that. If you want the call to cost the caller nothing — common for support and service lines — an 1800 number does that. If the number itself needs to carry the brand, a Phoneword spells the word instead of a digit sequence, and the price depends on which word is available.
All three are national inbound numbers, so the choice is not about geography. It is about cost allocation and memorability.
What a business number costs
Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST, and standard plans are month-to-month with no lock-in. Plans differ in included call value and per-minute rates — for example, the Cap39 plan includes 250 Fixed Line minutes plus 100 Mobile minutes. Call rates are per minute, billed per second, and the current tables live on the pricing page.
Checking availability before you commit
Availability of a specific number is not guaranteed, so search before printing or advertising anything. Find a Number searches available 1300/1800 Phonewords. It does not promise that a particular word will be available or available at a particular price; the exact number and price are confirmed before you connect. This page does not establish which specific numbers are currently free — the search is the source for that.
Business number questions
What is the difference between a 1300 and an 1800 number?
A 1300 number is shared-cost: the caller pays a local call rate and the business pays the per-minute rate on its plan. An 1800 number is free for callers in the stated Australian 1800-number context, with the business paying the call charges.
How much does a business number cost per month?
Published 1300 and 1800 plans start at $10 per month and run to $99 per month, ex GST. Phonewords start from $40 per month, with availability and desirability affecting the price.
Can I get a number that spells my business name?
Yes, that is a Phoneword. Use Find a Number to search available 1300/1800 Phonewords. Availability is not promised for a specific word until it is confirmed and connected.
Do I need a contract?
Standard 1300 and 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry different commercial terms, set out on the pricing page.
Business number basics
Pick the type, then the number
Search available 1300/1800 Phonewords or compare the published plans for 1300 and 1800 numbers.