Business 1800 Number Features

The features of a business 1800 number, as published, are its caller-cost structure, its plan tiers, its optional word format and three listed add-ons. That is a shorter list than older marketing pages suggest, and deliberately so: feature claims that are not reconciled in the published record — inbound SMS, international dialling, call recording, voicemail-to-email, online reporting — are not repeated here. What follows is each documented feature with its boundary.

Free for callers: an 1800 number is free for customers to call in the stated Australian 1800-number context; the business pays the call charges.
Plan tiers: published 1800 plans at $10, $15, $39, $79 and $99 per month, each with its own call rates and inclusions.
Month-to-month terms: standard 1800 plans carry no lock-in.
Word format: the 1800 base can carry a Phoneword — a word spelled on the keypad — from $40 per month.
Add-ons: Call Tracking Numbers ($5/month), IVR Keypress Menu ($35/month) and Postcode Prompter ($250/month).

The caller-cost structure

The defining feature of an 1800 number is who pays the caller. In the stated Australian 1800-number context, the call is free for the customer and the business carries the call charges. Within the plans, Cap tiers carry included minute allowances — with those, the monthly fee is the only charge until the included value is used, then the published per-minute rates apply, billed per second. Cap39, for example, includes 250 Fixed Line minutes plus 100 Mobile minutes. The full table of fees, rates and inclusions sits on the pricing page, and every figure on this page defers to it.

The plan tiers

Five published tiers cover the 1800 range: Prepaid at $10 per month and Light at $15 per month each include $5 call credit; the $39 Cap variants include minute bundles such as 250 Fixed Line plus 100 Mobile minutes, 500 Fixed Line minutes or 250 Mobile minutes; Cap79 includes 750 Fixed Line plus 300 Mobile minutes; and High Volume at $99 per month includes $99 call credit. Standard 1800 plans are month-to-month with no lock-in. Which tier suits a business depends on its call volume and line mix — the plans differ on exactly those two points.

The word format and the connection step

A business that wants its name as the number can put a Phoneword on the 1800 base, from $40 per month with availability and desirability affecting the price; Find a Number searches what is available. At signup, the flow asks for the number the service will connect to — the answering point you nominate. Beyond that step, the published pages do not describe routing configurations, devices or coverage, so this page does not either.

Features this page does not claim

Legacy pages list inbound SMS, direct-dialled international calls, call recording, caller-ID capture, voicemail-to-email, online reporting, recorded announcements and SMS or email notifications as 1800 features, and some add mobile-cost qualifications to the "free calls" line. None of those are reconciled in the published record, and no activation timeframe is published either. This page does not establish any of them. Treat each as unconfirmed; if a capability matters to your setup, contact the team before committing, and read the terms and conditions.

Related reading: business 1800 number benefits, what free calls actually cover, or the business phone number 1800 overview.

Business 1800 number feature questions

What features does a business 1800 number have?

As published: free calls for the caller in the stated Australian 1800-number context with the business paying call charges, plan tiers from $10 to $99 per month, month-to-month terms, the optional Phoneword format from $40 per month, and the three listed add-ons — Call Tracking ($5), IVR Keypress Menu ($35) and Postcode Prompter ($250) per month.

Can an 1800 number receive SMS?

Inbound SMS appears in older marketing copy but is not reconciled in the published record, so this page does not claim it. Ask the team to confirm any capability before you rely on it.

Is the call really free for the caller?

Free for callers applies in the stated Australian 1800-number context, with the business paying the call charges. Qualifications about mobile or international callers are not published, so this page makes none.

Are IVR menus included in the plan?

The IVR Keypress Menu is a listed add-on at $35 per month — an auto-attendant that routes callers by keypress. It is an add-on at that published price, not an implied plan inclusion.

Where are the plan fees and call rates listed?

On the pricing page, which lists every published 1800 plan fee, call rate and inclusion. Prices are ex GST; this page does not calculate totals.