The Best Phone Number to Have for Business

The best phone number to have is the one that matches how your customers call and what you want the number to say — which is why no single number wins for every business. What you can do is compare the three types 1300 Easy Dial publishes (1300, 1800 and Phonewords) against three tests: who pays for the call, how memorable the number is, and what the monthly cost will be.

Test 1: who pays for the call

A 1300 number is presented as a shared-cost business number — callers pay a rate and the business pays the remainder of the call charges. An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. If removing the caller's cost is central to how you compete — support lines are the common case — the 1800 arrangement is the stronger fit on this test alone.

Test 2: how memorable the number is

A Phoneword spells a word on the telephone keypad using a 13, 1300 or 1800 base, which makes the number easier to carry in advertising and repeat from memory. That identity comes at published pricing from $40 per month, with availability and desirability affecting the price of a specific word. A plain 1300 or 1800 number relies on its digits alone; a word relies on neither.

Test 3: what the monthly cost will be

Published 1300 and 1800 plans start at $10 per month and run through $15, $39, $79 and $99 tiers, each with its own call-rate table. The right plan depends on expected call volume, so read the current rows on the pricing page rather than assuming one tier fits. The Phoneword word price sits on top of the plan choice.

The honest answer for most comparisons

Caller cost decides between 1300 and 1800 — it is the published difference between them.
Identity decides between digits and a word — and only you know whether the word is worth the premium.
Availability decides the specific number — search the Find a Number listing, which does not promise a particular word.
The terms decide what you hold — the terms and conditions govern use, billing and cancellation.

Best phone number questions

Is an 1800 number better than a 1300 number?

On caller cost, yes — 1800 is free for callers in the stated Australian context while 1300 is shared cost. On everything else the two run on the same published plan ladder, so the caller-cost difference is the deciding test.

Is a Phoneword worth the higher price?

That depends on how central the number is to your marketing. A Phoneword is priced from $40 per month and spells a word on the keypad; the value of that identity is a business judgement, not a published fact, so this page does not claim a recall or sales uplift.

What is the cheapest good option?

Published 1300 and 1800 plans start at $10 per month. What counts as cheap overall depends on call volume, because each plan carries a different call-rate table — compare them on the pricing page.

Which specific number is best to pick?

Whichever available number passes your three tests. Search what is currently listed on Find a Number; availability is not guaranteed for any specific word until it is confirmed.