Australian Phone Number Options

An Australian business number is one of three published types at 1300 Easy Dial: a 1300 number, an 1800 number, or a Phoneword built on a 13, 1300 or 1800 number. The practical difference between them is who pays for the call and how the number reads to customers.

13 number: the six-digit variant, typically used by larger national companies.
1300 number: a shared-cost business number — callers and the business share the call cost. Public plans start at $10 per month.
1800 number: free for customers to call in the stated Australian 1800-number context; the business pays the call charges. Plans also start at $10 per month.
Phoneword: a 13, 1300 or 1800 number that spells a word on the telephone keypad, from $40 per month with availability and desirability affecting the price.

How the caller cost differs

The 1800 option is the one callers recognise as free: in the Australian 1800-number context, the customer pays nothing to call and the business carries the call charges. A 1300 number shares the cost between the caller and the business, which is why it is described as a shared-cost number. A 13 number works like a compact version of the 1300 format — six digits instead of ten — and is typically associated with larger national companies rather than small business.

If caller cost is the deciding factor for your customers, compare the 13, 1300 and 1800 differences before choosing.

What the plans cost

Published 1300 and 1800 plans start at $10 per month, and each plan pairs its monthly fee with a call-rate table. Phonewords start from $40 per month, with the price of a specific word depending on availability and desirability. All prices are in Australian dollars and include GST, and the current tables are maintained on the pricing page.

Add-ons listed alongside the numbers

The pricing page also lists three add-on services: Call Tracking Numbers at $5 per month, an IVR Keypress Menu at $35 per month and a Postcode Prompter at $250 per month. They are published as services that help manage and analyse incoming calls. This page does not restate their setup details — the pricing page holds the current list, and the team can answer questions about how an add-on would work with a specific number.

Choosing an Australian number for your business

Three checks make the choice simpler:

Caller experience: decide whether callers should share the cost (1300) or call free in the Australian context (1800).
Memorability: decide whether digits are enough, or whether a word on the keypad would serve the brand better.
Availability: use Find a Number to search available 1300/1800 Phonewords. Availability is not guaranteed for any specific word, and a word's price is confirmed at signup rather than assumed.

Australian number questions

Is a 13 number the same as a 1300 number?

No. A 13 number is six digits long, while a 1300 number is ten digits. The 13 format is typically used by larger national companies. Both are inbound business number formats, and a Phoneword can be built on either.

Which Australian number is free for callers?

An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. A 1300 number is shared cost, so callers contribute part of the call cost.

Can I get a Phoneword on an Australian number?

Yes. A Phoneword uses a 13, 1300 or 1800 number to spell a word on the telephone keypad. Search available 1300/1800 Phonewords with Find a Number; pricing starts from $40 per month.

Where can I compare current Australian number plans?

The pricing page lists the current 1300 and 1800 monthly plans and call-rate tables, plus the published Phoneword starting price.

For the owner-level overview of this topic, see the 1300 numbers hub, or read how 1300 and 1800 numbers compare.