Aussie Phone Numbers
Australian business phone numbers explained, covering 1300, 1800 and Phoneword options, caller costs, published plan prices and availability searches.
For an Australian business, the "Aussie" phone numbers that matter for inbound calls come down to three types: a 1300 number, an 1800 number or a Phoneword. All three are national inbound numbers dialled from anywhere in Australia, and 1300 Easy Dial offers all three, with published 1300 and 1800 plans from $10 per month and Phonewords from $40 per month.
The three Australian inbound number types
- 1300 number: a shared-cost business number. Callers pay a local call rate and the business pays the per-minute rate that applies to its plan.
- 1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying the call charges.
- Phoneword: a 13, 1300 or 1800 number that spells a word on the telephone keypad, such as a business name. Phoneword pricing starts from $40 per month, with availability and desirability affecting the price.
What the numbers cost
Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, and all published pricing is ex GST. Standard 1300 and 1800 plans are month-to-month with no lock-in. What differs between plans is the included call value and the per-minute rates that apply once that value is used, so it is worth comparing the current pricing tables rather than estimating.
Phonewords are priced separately from the plan because the word itself carries a licence cost. The published starting point is $40 per month, and the final price depends on the desirability and availability of the specific word.
Are these numbers really national?
Yes. A 1300, 1800 or 13 number is not tied to a suburb or area code the way a landline number is. Customers dial the same number from anywhere in Australia. What changes between businesses is not the reach of the number but the answer point — the line or service that picks up the call, which is set when you connect the number.
How to check what is available
Availability of a specific number is not guaranteed, so the practical step is to search before planning marketing around a number. The Find a Number tool searches available 1300/1800 Phonewords. It does not promise that a particular word will be available or available at a particular price; the exact number and price are confirmed before you connect.
Aussie phone number questions
What is the difference between a 1300 and an 1800 number?
A 1300 number is a shared-cost number: the caller pays a local call rate and the business pays the per-minute rate on its plan. An 1800 number is free for customers to call in the stated Australian 1800-number context, and the business pays the call charges.
How much does an Australian business number cost?
Published 1300 and 1800 plans start at $10 per month and run to $99 per month, all ex GST. Phonewords start from $40 per month, with availability and desirability affecting the price.
Can I get a number that spells my business name?
That is what a Phoneword does — it uses a 13, 1300 or 1800 number to spell a word on the telephone keypad. Use Find a Number to search available 1300/1800 Phonewords. Availability is not promised for a specific word.
Is there a contract on these numbers?
Standard 1300 and 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry different commercial terms, which are set out on the pricing page.
Australian business numbers
Find a number that suits your business
Search available 1300/1800 Phonewords, or compare the published plans for 1300 and 1800 numbers.