Adding a Phone Number to Your Business

Adding a phone number to a business is easy on this site — the published flow creates each number separately, on its own plan, answering wherever you connect it. The harder question is whether the new number has a job. This page covers both: the reasons that justify adding one, and the mechanical steps when the answer is yes.

Reasons that justify a new number

A campaign to measure: a distinct number on a specific ad answers the "did this channel call?" question cleanly. Where the interest is attribution, the published Call Tracking Numbers add-on ($5 per month) exists for seeing which ads and campaigns drive calls.
A promise to make: a support or service line that callers reach free, in the stated Australian 1800-number context, is a different commitment from a sales line — different enough to deserve its own number.
A second identity: a word number for the brand alongside a plain operational number, so the memorable one goes in ads and the practical one on invoices.

How adding works mechanically

Each additional number follows the same published flow as the first: search the Find a Number listing for what is available, choose the plan — the published 1300 and 1800 ladder runs $10 to $99 per month — and give the answering point the number will connect to. Two numbers can share an answering point or point at different ones; that arrangement is the business's to make. Each number sits on its own plan, so the running cost of adding is the new plan's fee and call rates, read from the pricing page.

When adding is the wrong move

A new number does not fix an unclear contact strategy — it multiplies it. If the current number is not yet published consistently, or nobody can say what the new number's job is, adding one creates another thing to keep current instead of a capability. The published add-ons cover several jobs without a second number; IVR Keypress Menu ($35 per month), for instance, routes callers by keypress on the number you already have.

Related reading: getting multiple phone numbers, multiple phone numbers, or the new phone number for business overview.

Ordering the work when you do add

The sequence that avoids waste: decide the job first, then search for the number, then choose the plan, then update the materials that will carry it. Searching first is the common shortcut and it backfires — businesses fall for an available word and then invent a use for it. The materials step matters more with a second number than the first: if the new number is a campaign line, it goes on that campaign only, or the attribution that justified it dissolves. One job, one number, one place published — that is the discipline the second number exists to create.

Adding a phone number: questions

Can a second number ring the same phone?

Yes — each number connects to the answering point you name at signup, and two numbers can name the same one. How calls are handled at that point is the business's arrangement.

Does each added number need its own plan?

The published flow creates each number on a plan, so adding means adding a plan from the published ladder. Current fees and call rates are on the pricing page.

Which number type suits a campaign?

A distinct number of any type works for separation; what makes attribution clean is that only the campaign carries it. The Call Tracking Numbers add-on's published purpose is exactly that visibility, at $5 per month.

Can I remove a number later if it does not earn its place?

Billing, suspension and cancellation are governed by the terms and conditions rather than summarised here — read the current document or ask the team before assuming an arrangement.