Add a New Phone Number
Add a new phone number to your business. Choose a 1300, 1800 or Phoneword, search availability online and connect it to the number you answer on today.
Adding a new phone number to your business means putting another published contact point alongside the one you already use — a second 1300, 1800 or Phoneword with its own plan. With 1300 Easy Dial you choose the number, check it is available, pick a plan, and nominate the phone the service will connect to. Your existing setup stays as it is.
Why businesses add a number
- A separate point of contact: some businesses want a distinct number for a campaign, a service line or a second brand, so the published contact points stay tidy.
- A different caller cost: if your main number is a shared-cost 1300, an 1800 number gives customers a free call in the stated Australian context — or the reverse, if you want the shared-cost option for a new line.
- A word instead of digits: a Phoneword spells a word on the keypad, which suits a campaign number you will say aloud or print.
- Tracking a campaign: the published Call Tracking Numbers add-on ($5 per month) is listed for seeing which ads and campaigns drive calls, which is a common reason to run a dedicated number per campaign.
What you need before you add one
Three things, all settled at sign-up:
- The number: search available 1300/1800 Phonewords on Find a Number by word or by the last six digits. Availability is not promised for a specific number, so confirm your pick during sign-up.
- The plan: published 1300 and 1800 plans start at $10 per month and Phonewords from $40 per month. The pricing page lists current fees, call rates and add-ons.
- The answering phone: the sign-up flow asks for the number the service will connect to — the phone that rings for the new number. It can be the phone you answer on today.
What the new number costs
The new number runs on its own plan. Standard 1300 and 1800 plans are month-to-month with no lock-in, starting at $10 per month; Phoneword licences start from $40 per month, with availability and desirability affecting the price, and carry separate terms published on the pricing page. Listed add-ons include Call Tracking Numbers ($5 per month), an IVR Keypress Menu ($35 per month) that routes callers by keypress, and a Postcode Prompter ($250 per month) that routes callers by the postcode they dial in from. All pricing is ex GST.
Adding the number at sign-up
Once you have a shortlist from the search, sign-up covers the plan choice and the connection number in one pass. Have the phone number you want the service to connect to ready so the setup is a single session. If you would rather confirm the approach first — for example, how a campaign number should sit alongside your main line — the team is on 1300 327 934 or via contact us.
Adding a new number: questions
Can I add a new number without replacing my current one?
Yes. A new 1300, 1800 or Phoneword is a separate service with its own plan. The sign-up flow asks which number the new service will connect to.
Do I need a second phone line?
The sign-up flow asks for the number the service will connect to, and calls to the new number answer on the phone you nominate. Whether that is the same phone as your existing number is your choice; hardware questions beyond that go to the team.
How much does an extra number cost?
Published 1300 and 1800 plans start at $10 per month, month-to-month with no lock-in. Phonewords start from $40 per month with availability and desirability affecting the price. Add-ons are listed separately on the pricing page.
Can I add a number just for one campaign?
Yes, and the Call Tracking Numbers add-on ($5 per month) is published for seeing which ads and campaigns drive calls. Ask the team or see the pricing page for how the add-on attaches to a plan.
How do I pick the new number?
Use Find a Number to search available 1300/1800 Phonewords. It shows what is currently open and does not reserve a number or promise a price for a specific word.
Add a number
Put a second number in place
Search available 1300/1800 Phonewords for the new number, or talk with the team about the plan to run it on.