1800 or 1300 Numbers
The decision rule between 1800 and 1300 — who pays for the call. A side-by-side of the published caller arrangements, costs and word options.
Choosing between 1800 and 1300 comes down to one published rule: who pays for the call. On 1800, callers pay nothing in the stated Australian 1800-number context and the business carries the charges. On 1300, callers pay a local call cost and the business pays the remainder. Everything else — plans, word options, connection — is the same shape on both.
Side by side
| Aspect | 1800 | 1300 |
|---|---|---|
| Caller pays | Nothing, in the stated Australian context | A local call cost |
| Business pays | The whole call charge, per the plan's rates | The remainder, per the plan's rates |
| Plan price points | $10, $15, $39, $79, $99 per month | $10, $15, $39, $79, $99 per month |
| Word option | Six letters, from $40 per month | Six letters, from $40 per month |
| Connection | Answer point recorded at signup | Answer point recorded at signup |
Choose 1800 if…
…the call must cost the customer nothing: support and service lines, enquiry and booking lines, any moment where a charge at dial time works against the caller picking up. The trade is that the business carries the whole per-minute charge, so the plan's rate table and your callers' device mix matter more.
Choose 1300 if…
…a shared cost suits the relationship: the caller contributes a local call cost wherever they dial from, and the business pays the remainder. The contact point works the same way — one published number, calls arriving at the answer point recorded at signup.
Either way, the facts to check
Compare the plan rows on the pricing page — both ranges publish the same price points with different rate tables per row — and search word candidates on Find a Number if the number should spell something (word pricing from $40 per month, availability and desirability affecting the word). The team confirms the exact number and price before connection; no activation timeframe is published. Terms sit in the terms and conditions.
Related reading: 1300 vs 1800, 1300 or 1800 numbers in Australia, or business 1800 number free calls.
1800-or-1300 questions
What is the single deciding factor?
Who pays for the call: nobody on the caller's side for 1800, a local call cost for 1300. Both carry the same published plan price points.
Is one cheaper for the business?
Not at the plan-fee level — the price points match. The difference shows up in the per-minute charges: the business carries all of it on 1800, only the remainder on 1300.
Can I have a word on either range?
Yes — up to six letters on either base, from $40 per month with availability and desirability affecting the word. The word does not change the caller arrangement.
Can I switch ranges later?
This page does not publish range-change mechanics. Decide on the published facts first; the team can confirm what is possible for an existing service.
One rule, two ranges
Choose between 1800 and 1300 on the published facts
Read the decision rule, or compare the plan tables directly.