1800 Number Service

An 1800 number service gives an Australian business a toll-free number that customers can dial free of charge in the stated Australian 1800-number context, with the business paying the call charges through a monthly plan. Published 1800 plans run from $10 to $99 per month ex GST, and the standard plans are month-to-month with no lock-in. This page describes what the published service covers and what it leaves open.

What the service is

The 1800 number is the published point of contact. Callers dial it, pay nothing for the call, and the business pays the per-minute rate attached to its plan. The product sits alongside 1300 numbers — the shared-cost option, where callers pay a local call rate — and Phonewords, which spell a word on the keypad on either range.

What the plans cover

Each published 1800 plan carries a monthly fee, per-minute call rates billed per second, and either included minutes or call credit depending on the tier. The tiers run $10, $15, $39, $79 and $99 per month, with the $39 tier offered in three variants that split their included minutes differently. With the Cap plans the monthly fee is the only charge until the included value is used, then the plan's per-minute rates apply. The current fees and rate tables are published on the pricing page, and standard plans are month-to-month with no lock-in.

What you provide at sign-up

The signup flow asks for the number the service will connect to — the answer point your 1800 calls arrive on. That is the configuration step this page can describe. It does not establish particular routing setups, device types or coverage arrangements beyond that; the signup flow itself and the terms and conditions are where the details that apply to your order are confirmed.

Published add-ons

Call Tracking Numbers — $5 per month: see which ads and campaigns drive your calls.
IVR Keypress Menu — $35 per month: an auto-attendant menu that routes callers by keypress.
Postcode Prompter — $250 per month: route callers by the postcode they dial in from.

Add-ons can be added during sign-up or changed later from your online console.

Choosing the number

Availability is part of the service you check before signing up. Find a Number searches available 1300/1800 Phonewords; it does not promise that a particular word is available or what it will cost, and the exact number and price are confirmed before you connect. If your preferred number is a plain numeric 1800, the plan tables on the pricing page apply.

1800 number service questions

What does the 1800 number service include?

A toll-free number in the stated Australian 1800-number context, a published plan with per-minute rates and included value, and the option to add the published add-ons. The pricing page lists each tier.

How long does activation take?

This page does not state an activation timeframe. Timeframes quoted in older marketing copy are not part of the published service description; the team can confirm current timings on 1300 327 934.

Can I bring an existing number to the service?

Porting is not covered on this page. The current position is best confirmed with the team before you commit, rather than relying on older marketing statements.

Am I locked into a contract?

Standard 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry different commercial terms, which are stated on the pricing page.

Who do I contact about the service?

Call 1300 327 934, email info@1300easydial.com.au, or use the contact page.