1800 Number Charges

There are two sides to 1800 number charges. The caller pays nothing to dial an 1800 number in the stated Australian 1800-number context. The business pays the monthly plan fee — published 1800 plans run from $10 to $99 per month — plus the plan's per-minute rates for receiving calls. All pricing is ex GST, and the pricing page is the authoritative source for every figure below.

What the caller pays

Nothing. The toll-free structure of the Australian 1800 range means the person dialling the number is not charged for the call; the business absorbs the cost. This page states that position for the Australian 1800-number context and does not add claims about calls placed from overseas networks.

What the business pays

1800 Prepaid — $10 per month: 12c per minute to fixed lines, 32c per minute to mobiles. Includes $5 call credit, prepaid only.
1800 Light — $15 per month: 12c per minute to fixed lines, 32c per minute to mobiles. Includes $5 call credit.
1800 Cap39 — $39 per month: 10c per minute to fixed lines, 30c per minute to mobiles. Includes 250 fixed line minutes plus 100 mobile minutes.
1800 Fixed Cap39 — $39 per month: 15c per minute to fixed lines, 35c per minute to mobiles. Includes 500 fixed line minutes.
1800 Mobile Cap39 — $39 per month: 12c per minute to fixed lines, 30c per minute to mobiles. Includes 250 mobile minutes.
1800 Cap79 — $79 per month: 7c per minute to fixed lines, 25c per minute to mobiles. Includes 750 fixed line minutes plus 300 mobile minutes.
1800 High Volume — $99 per month: 5c per minute to fixed lines, 16c per minute to mobiles. Includes $99 call credit.

How the charges are applied

Rates are per minute, calculated on a per-second basis. With the Cap plans the monthly fee is the only charge until the included value is used, then the plan's per-minute rates apply. On the Prepaid plan the $5 call credit is prepaid only, so the plan does not carry an overage. Because callers pay nothing, the business side of the charge is the entire cost of every call — which is why the split between fixed line and mobile minutes matters when choosing a tier. The 1800 call charges page covers the billing mechanics in more detail.

Premium number charges

An 1800 Phoneword — a number that spells a word on the keypad — starts from $40 per month, priced on the desirability and availability of the word. Premium numbers carry a $50 setup and run on a 12-month rolling contract, subject to number selection and availability. Standard 1800 plans are month-to-month with no lock-in. Use Find a Number to search available 1300/1800 Phonewords; the exact price of a specific word is confirmed before you connect, not promised in advance.

What this page does not do

It quotes published charges only and does not calculate a combined monthly cost for a specific setup. Billing terms such as suspension and cancellation are set out in the terms and conditions rather than summarised here.

1800 number charge questions

Who pays for a call to an 1800 number?

The business pays. In the stated Australian 1800-number context the caller dials free of charge, and the business covers the call through its plan's monthly fee and per-minute rates.

What happens when included minutes run out?

The plan's per-minute rates apply from that point, billed per second. On Cap39, that is 10c per minute to fixed lines and 30c per minute to mobiles.

Are the charges ex GST?

Yes — the published pricing is ex GST.

Why are mobile calls more expensive to receive?

The published tables list a higher per-minute rate for calls from mobiles than from fixed lines on every plan, which is why the Cap plans split their included minutes into separate fixed line and mobile allowances.

Is there a setup fee?

A $50 setup applies to premium numbers such as Phonewords, subject to number selection and availability. The charges for your specific order are confirmed before you connect.