1800 Customer Service Number

An 1800 customer service number is an 1800 number used as your published support line: customers dial it free of charge in the stated Australian 1800-number context, and the business pays the call charges through its plan. Published 1800 plans start at $10 per month ex GST and the standard plans are month-to-month with no lock-in. This page answers what the product does for a customer service use case and where the published limits are.

Why the 1800 range is used for service lines

The caller-pays-nothing structure is the whole point for a service line. A customer who needs help dials the number without a call charge on their side, and the business carries the cost of receiving the call. That is a structural fact of the Australian 1800 context, not a promise about how many customers call or how satisfied they are — this page makes no claim about contact volume or outcomes.

What the plans provide

Each published 1800 plan carries a monthly fee from $10 to $99, per-minute call rates billed per second, and either included minutes or call credit depending on the tier. With the Cap plans the monthly fee is the only charge until the included value is used, then the plan's per-minute rates apply. A service line with steady traffic usually cares most about the included minutes and the mobile rate, since callers ring from both fixed lines and mobiles. The current tables are on the pricing page, and the 1800 call charges page explains the charge structure.

Add-ons relevant to a service line

IVR Keypress Menu — $35 per month: an auto-attendant menu that routes callers by keypress, so a caller can press through to the area they need.
Call Tracking Numbers — $5 per month: see which ads and campaigns drive your calls.
Postcode Prompter — $250 per month: route callers by the postcode they dial in from.

These are the published add-ons; they are listed on the pricing page and can be added during sign-up or changed later from your online console.

Setting the line up

Two practical steps sit before the plan choice. First, the number itself: Find a Number searches available 1300/1800 Phonewords if you want the service line to spell a word, and availability is confirmed before connection rather than promised in advance. Second, the answer point: the signup flow asks for the number the service will connect to, which is where your 1800 calls arrive. Beyond those two steps, this page does not establish particular routing or device configurations — the signup flow and the terms and conditions are where the details that apply to your order are confirmed.

1300 as an alternative

If you would rather share the call cost with callers, a 1300 number has callers pay a local call rate while the business pays the per-minute rate. The 1300 vs 1800 page compares the two models. For the 1800 product as a whole, see the 1800 numbers pillar page.

1800 customer service number questions

Do customers pay to call an 1800 service line?

No — in the stated Australian 1800-number context the call is free for the caller, and the business pays the call charges through its plan.

What does it cost the business?

The monthly plan fee, from $10 to $99 ex GST depending on the tier, plus the plan's per-minute rates for receiving calls. The pricing page carries the current tables.

Can callers choose a department from a menu?

The published IVR Keypress Menu add-on at $35 per month routes callers by keypress. It is an add-on, not a plan inclusion.

Is there a lock-in contract on the service?

Standard 1800 plans are month-to-month with no lock-in. Premium numbers carry different terms, which are stated on the pricing page.