Switch to a 1300 Number Australia
Switching to a 1300 number in Australia means either porting your existing number or choosing a new one. Porting steps and timeframes are not published.
Switching to a 1300 number has two published routes. You can bring your existing number with you, or you can choose a new 1300 number and publish that instead. What is published about the first route is thinner than most people expect — the porting process, its timeframes and its eligibility are not documented on this site, so both are confirmed with the team and the terms govern.
Route one — bring your existing number
Porting an existing inbound number is a real pathway, but this page cannot describe it further: no porting steps, duration or eligibility rules are published here. What you can rely on is that the team confirms what is possible for your specific number, and the applicable terms set the obligations. The port a 1300 number page records exactly what is and is not established, and the changing a 1300 number page separates the different cases.
Route two — start with a new number
The fully published path is choosing a new number: search available 1300/1800 Phonewords on Find a Number by word or last six digits, pick a plan from the pricing page, and record the answer point — the number the service will connect to. The team confirms the exact number and price before connection. If existing customers need to reach you, your old contact number keeps working until you decide to stop publishing it — that publishing decision is yours, and this page makes no claim about how callers transition.
What switching does not establish
Continuity and timing. Nothing on this site establishes whether a switch can be arranged without interruption, or how long either route takes — neither claim is published, so neither is made here. Those specifics are confirmed with the team for your situation.
Switching questions
Can I keep my existing 1300 number when I switch?
Porting is a real route, but no porting steps, timeframe or eligibility rules are published on this site. The team confirms what is possible for your number and the terms govern.
How long does switching take?
No switching or porting timeframe is published. Timing is confirmed with the team — this page does not establish a duration for either route.
Will my service be interrupted during the switch?
This page does not establish continuity during a switch, because nothing about it is published. Ask the team to confirm the specifics for your number before committing.
Do I need a new plan when I switch?
Whichever route you take, the number rides on a plan. The published 1300 plans are on the pricing page, and standard plans are month-to-month with no lock-in.
Is a new number simpler than porting?
In published terms, yes — the new-number route is fully documented, while the porting route has no published steps. Whether it suits your business depends on how attached your customers are to the current number, which only you can weigh.
Related reading — the getting a 1300 number in Australia pillar or buying a 1300 number in Australia.
Two ways to switch
Switch to a 1300 number with the facts you have
Port your existing number or choose a new one — what is published about each is set out here.