FAQs — 1300 Easy Dial
Frequently asked questions about 1300 numbers, 1800 numbers, Phonewords and how 1300 Easy Dial can help your business.
General FAQs
What are Phonewords?
A Phoneword is simply a phone number that spells a word by using the letters on your telephone keypad. The Phoneword is either a 13 number, a 1300 number or a 1800 number.
What is the difference between 1300, 1800 and 13 Phonewords?
The major difference is how call costs are divided. The total cost of calls to 1800 numbers are the responsibility of the business who owns the number. 1300 numbers are shared — the caller pays a local call cost and the business pays the remainder. 13 numbers are shorter (6 digits) and are typically used by larger national companies.
How do I get a Phoneword?
Browse our available numbers using our search tool, select your preferred Phoneword, and complete the application process. Our team will help you set up and activate your number within 2–3 business days.
Can I keep my existing number?
Yes, in most cases you can port your existing number to 1300 Easy Dial. Contact our team and we will handle the porting process for you.
Do Phonewords work with mobile phones?
Yes. Phonewords are numbers, and numbers work on any phone — mobile, landline or VoIP. When you advertise a Phoneword, customers can dial it from any device.
What add-on services are available?
We offer a range of add-on services including Call Tracking Numbers ($5/month), IVR Keypress Menu ($35/month), and Postcode Prompter ($250/month). These help you manage and analyse your incoming calls more effectively.
How do I set up call forwarding?
Once your number is active, you can configure call forwarding through your online console or by contacting our support team. Calls can be forwarded to any Australian phone number.
Is there a lock-in contract?
No. All our plans are month-to-month with no lock-in contracts. You can upgrade, downgrade or cancel at any time.
What happens if I miss a payment?
We will attempt to contact you to arrange payment. Services may be suspended if payment is not received, but we will work with you to find a solution before any interruption occurs.
How do I contact support?
You can reach us by phone at 1300 327 934, by email at info@1300easydial.com.au, or through our contact form. Our team is available during standard business hours (AEST).